You can’t manage what you don’t measure. Identifying a set of key metrics that show progress towards your ideal culture is critical.  In this step you will identify a set of metrics that will help you monitor progress on your climb to a greater culture.  

Pro Tip:  Best practice is to review these on a monthly basis but you can decide the right cadence based on the measures you select.  

To help you get started, here is a list of example metrics that demonstrate progress for developing a stronger overall culture.

• Voluntary resignations
• Terminations
• Open Positions 
• Filled Positions
• % Quarterly Reviews Completed
• # of employees with development plans
• # employees on performance improvement plans
• ENPS – employee net promoter score
• Employee Satisfaction
• Performance Reviews: Percent goal achievement
• Number of Employee Referrals
• Engagement response rates/scores
• Production Utilization rates
• # of reported injuries
• Customer Satisfaction/NPS
• Customer complaints
• Errors
• Backlog

Expert tip:  Take a holistic view at the metrics.  Not all metrics that will be impacted by a strong culture are people related.  Sales results, operational efficiencies and other areas of the business will get stronger when your culture improves.